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Terms & Conditions

General conditions of sale on the following website: of the company «Marrakech Dream Ballooning».  Any order placed on this website assumes the customer's acceptation to these conditions.

Article 1 : Definitions

In the remainder of the contract, each of the expressions mentioned below will have the same meaning as in its definition, namely:
« Distance Contract » : any contract related to goods or services between “Marrakech Dream Ballooning” and any Customer/client within the framework of a system of sale or services of distance service coordinated by “Marrakech Dream Ballooning” which, for this contract, uses exclusively the Internet network until the completion of the contract, including the closure of the contract itself.
« Customer » : any person who, in this contract, acts for purposes that are not part of his/her professional activity.
« Purchase Order » : document that indicates the characteristics of the Products ordered by the Customer and that must be signed by him/her by a "double click" in order to be committed.
« Order » : an act whereby the customer undertakes to buy products and that « “Marrakech Dream Ballooning” » is engaged to deliver them.

Article 2 : Price

The prices mentioned on the website are indicated in Moroccan dirhams (Dhs) excluding tax. They are valid at the time of the search by the customer and are those used at the time of the order.
VAT is calculated in the purchase order according to the rate relevant and used on the day of the order. Any change in the rate will be automatically reflected on the products price. The order form and transactions are made in Moroccan dirhams (Dhs).

The company “Marrakech Dream Ballooning” reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the price in force at the time of the validation of the order.

Article 3 : Payment

To pay your order, you choose the suitable payment method among those offered by “Marrakech Dream Ballooning” at the payment page.
In this case, the delivery of the transaction for debiting your account is made within one day of the date of the delivery confirmation.
Your Multi-channel payments are secured by the Interbank banking center (CMI) which offers a fully secure payment service.
The Customer guarantees “Marrakech Dream Ballooning” that he/she has the necessary authorizations to use the payments method chosen by him/her, during the validation of the Purchase Order.
In case of payment by credit card, the provisions related to the illegal use of the means of payment provided in the agreements concluded between the client and the issuer of the card, between “Marrakech Dream Ballooning” and its banking establishment applies.

Article 4 : Retraction

In case of exercise of the right of retraction:

  * In more than 24h before the flight date, the customer will benefit from a full reimbursement of the amount paid.

* In less than 24h before the flight date, 30% of the amount paid will be deducted in favor of the company.


Article 5 : Confidentiality of Data

The information requested is necessary for the processing of your order and is treated confidentially; you have the right to rectify the data that concerns you. You may receive advertisements from « “Marrakech Dream Ballooning” » unless you have specified that you refuse the use of your personal data for its purposes.

Article 6 : Proof of transactions paid by credit card

The data recorded by the CMI on the Multi-channel payment platform on behalf of “Marrakech Dream Ballooning” is a proof of all the commercial transactions between the client and “Marrakech Dream Ballooning”.

Article 7 : Major Forces

“Marrakech Dream Ballooning” is only bounded by the fulfillment of its obligations to the extent that no event of major forces prevents them.